"We needed a new communications system, but at the same time we also wanted to develop a customer service call center," said Greg Hopton, General Manager, LMS North America. "We are responsible for a lot of the customer service for our organization here at the headquarters in Detroit, and we wanted to see what we could do to be more efficient and help our customers more.

"We knew we wanted to look into IP phones, but we had some concerns about the costs, how they would network with our existing systems and how it would affect some of our other standards."

"It's a different way of running the business," said Hopton. "We don't have all these individual pagers throughout the office. It's required some time to get used to it, but it has worked out well for everyone involved. "Overall, I'm happy with the system. I think everyone sees it as a benefit to the organization. It is helping us handle customer services and individual calls, so it is doing the job as we want it to."

"It's been a good experience, and Dan has been very good," he said. "We actually had a third-party individual in the loop, and Teoma worked well with them to ensure this project was successful. We've been very pleased."

LMS, Greg Hopton