Voice Solutions
A Cloud Based Phone Systems That Works Where and How You Do
The way you communicate should be able to fit the way you work. With everything you always need handy on any device, in any location, Avaya Cloud Office lets you simplify the way your business communicates. Call, chat, meet, and collaborate no matter where your employees might be. Stay on task and on schedule with file sharing, task management, and virtual team rooms. Avaya Cloud Office gives your employees and customers the features and options you want, all in one app.
Features and Benefits
Call
A cloud-based phone system that works the same in the office, on the go, or from home. HD-quality voice calls connect your business like never before.
Chat
Connect with your team across the hall or the globe, send 1:1 messages, have group chats, or use SMS -- an all-in-one app on almost any device you use.
Meet
Effortlessly move from the chat environment to a full-scale video meeting room for "face-to-face" wherever you are.
Collaborate
Share files, swap ideas, complete tasks, track your meetings -- all the items that make your personal workflow, your teams, and your business run smoothly all in one spot.
Fax
Send and receive unlimited faxes on most plans with mobile internet faxing.
Download the Avaya Cloud Office™ Comparision Matrix
On-Premises Phone Systems
Teoma Systems takes an integrated approach in designing a premises-based phone system that is the right solution to meet your organization’s needs and budget. We create every solution so there is no single point of failure and delivers Quality of Service your organization demands.
Our Avaya phone systems are designed, customized, deployed, and maintained by Teoma Systems award-winning engineers. We have delighted customers in all industries across Michigan and beyond.
Contact us to set up a no-cost assessment to determine which phone system and features are best for your organization’s needs.
Features and Benefits
Designed for Maximum Availability
Scalability
Flexibility
Contact us to set up a no cost assessment to determine which phone system and features are best for your organization’s needs.
Contact Center – World Class Performance and Features customized to fit your needs. Teoma Systems deploys contact center solutions that make an impact.
Routing
Ensure your calls are routed to the best available agent using our different skills-based routing algorithms, including Intelligent Highest Skill First, Linear, Circular, or most Idle fashion.
(Callback Assist)
Instead of waiting in a queue or having your customer abandoned due to long wait times, customers may choose to have the system hold their place in line and call them back when it's their turn.
Agent Client
(CCAC)
This web-based interface provides a single pane of glass for agents to navigate their different media channels. Agents can easily tag account codes for more detailed reporting, manage their busy time, and more.
Wallboards
Report on your KPIs, agents, and queues in real-time. With Realtime Wallboards, you can see their call activity, their status (including the agent state, Busy, and call statistics), and see call activity within your queues.
Remotely manage employees by controlling agents and calls based on skill groups. This feature provides the ability to place employees on Busy, log them out, force calls to them, and more.
Our Standard Reports interface gives you access to all Cradle to Grave data that can be queried manually or automatically via the Report Scheduler.
When visiting your website, your customers can chat with a live contact center agent. Routing the chat to the appropriate agent can be based on which page the customer is on and the agent's skill level. You can also customize greetings, messages, and the look of the webchat interface.
Salesforce
Integration
Using Xima CCaaS, you can easily integrate the Contact Center Agent Client (CCAC) into Salesforce. This provides enhanced features like Click-to-Dial and screen pop.
Unified Communications (UC) has become, and still is, the hottest trend in telecom. With UC, there are multiple ways to communicate through a single platform, which makes staying in touch with your team productive and straightforward.
Calling
Even with all the ways to connect, a voice call can still be the most effective communication method.
Chat and SMS
Get in touch quickly via private or group chats and direct phone-to-phone SMS capabilities.
Meetings
Enjoy a full suite virtual meeting room with complete video and collaboration tools built right in.
App Integrations
Over 100 ready-to-use business integrations are available out of the box, and more are always coming. You’ll have all the tools you need.
When considering upgrading your phone system, Teoma Systems can help make sense of all the features and options available to you.
Carrier Services
Technology advances are accelerating the integration of the communications and IT worlds into a cohesive, inseparable business catalyst. With so many options, the method by which busy executives strategize, source, implement, and maintain their carrier services is more important than ever before.
The telecommunications landscape can be confusing, time consuming and unnecessarily expensive for IT managers who don’t speak the language or fully understand the landscape. Connectivity, compliance, security, uptimes and service levels are just a few variables to manage, and each metric varies from carrier to carrier and from company to company. Through our strategic relationships with 70+ carriers and suppliers, Teoma Systems is your strategic partner that will help your IT department navigate through the noise, ensuring that your carrier services integrate powerfully with your IT infrastructure and business vision. And we’ll be your single point of contact for all carrier service related issues for your business for the lifetime of your contract.
WAN – Wide Area Network
Organizations operating in multiple geographic locations require employees, clients, and vendors to function efficiently in a single reliable network. Wide area networks (WANs) empower remote stakeholders to communicate and collaborate securely under one network, as if located within the same four walls.
The introduction of cheap bandwidth has significantly changed WAN technology. MPLS, VPLS, Broadband, FTTC, xDSL, fiber, copper EFM, 3G or 4G, and point-to-point: All serve a specific purpose for organizations today, and each has strengths and weaknesses based upon an organization’s geographic and IT infrastructure.
SIP Trunking
Some organizations have already made huge investments in legacy PBX phone systems. But they still want the benefits that come through converging all local and long distance phones systems and broadband Internet services onto one line. SIP Trunking allows businesses to reap VoIP-like benefits with legacy systems, without investing in new infrastructure. Using SIP, you can consolidate all your communication systems, including data and voice into one bill and a single point of contact.
Broadband
Broadband today is about more than just high speed Internet connections in the office. In today’s business environment, it’s about having a connection wherever your employees need it. Whether DSL or Cable high speed Internet, Wi-Fi connectivity, or Mobile Broadband, all broadband networks are not created equal. Each carrier displays unique strengths and weaknesses depending on the region of the country you’re located, your business structure, and your vertical.
Ethernet
As companies become more digital, more global, and more virtual, high-performing and reliable Ethernet services become a strategic advantage for organizations. Utilizing the right carrier with the right cost effective solution allows organizations to deliver data, information, and applications securely over both Local Area and Wide Area Networks reliably and securely. We’ll help you determine the best Ethernet solution for your business, vet the best providers in your area, see the implementation through to the end, and will be your single-point-of-contact for all your Ethernet service needs.
MPLS
If your business wants more from its current network, Multiprotocol Label Switching (MPLS) is a highly scalable packet-switched network solution that increases traffic performance in high usage networks. MPLS assigns data packets with specific labels, thus routing data through virtual paths between nodes rather than endpoints. The results? Enhanced bandwidth use, reduced network congestion and an overall better user experience. MPLS supports DSL, TI/E1, Frame Relay and ATM.
VPN
Virtual Private Networks (VPN) use encryption and tunneling to extend your company’s private network across a public network, like the Internet. By utilizing the right VPN solution, your business can operate between regional offices and remote/roaming users as if directly connected to your private network. VPNs scale easily from 64k to 100G and can combine with your voice network to reduce costs and reduce the number of circuits you need to manage. VPN solutions are often cheaper than MPLS and are an excellent choice for data recovery because they can quickly reroute traffic to a secure data recovery sites during emergencies.
Why Work with Teoma Systems for Your Carrier Services:
Teoma Systems has created strategic partnerships with 70+ carriers and suppliers that operate in your area. By working with Teoma Systems, instead of directly with the carrier, you’ll get a neutral, highly invested partner who will:
- Learn your business structure and goals up front
- Understand your IT infrastructure and how it integrates with your carrier service needs
- Determine the optimal solution for your business
- Do the research to source the optimal solution & negotiate contracts
- Implement and support the selected solution
- Stay on with your team to handle all customer service and escalations
- Become an integrated part of your organization’s ecosystem
Customized Carrier Services Review
Which carrier service solutions are right for your business? Which carriers are best for your location, your business structure, and your IT infrastructure? To help you find out, we offer a complimentary Carrier Services Review to baseline your current voice and data costs, and to design and provide an overview of the cost savings or the efficiency gains available to your company.
Let’s have a discussion. Call us at 248-614-6600, or email us at support@teomasystems.com, or leave us a comment on our Inquiry Page to learn how we can help your organization with your telecom and data needs.
WE'RE MORE THAN JUST
PHONE BASED SYSTEMS...
With access to most major and local phone
service and internet providers, we can provide
you with the best connectivity solutions based
on your specific needs. Whether it be:
- Dedicated Internet Access SD-WAN
- MPLS IP-VPN
- SIP Trunks/PRI
- LTE/5G Failover
- Fixed Wireless Solutions
Carrier Services
We are more than just phone systems. With access to most major and local phone service and internet providers, Teoma Systems can provide you with the best connectivity option for your needs, whether it be:
- Dedicated Internet Access
- SD-WAN, MPLS IP-VPN
- SIP Trunks/PRI
- LTE/4G or 5 G Failover
- Fixed Wireless Solution (primary or backup)